SetFire | Policies

Introduction

There are three policies included below:

A few key notes spanning all policies:

Payment for services is made up-front and is non-refundable.
Unused services will be transferred to the SetFire Goodwill Fund and given to clients who cannot afford our services.
All information we have from you gathered by any means is strictly confidential unless we are required to share it by law.
Everything about our work together is confidential - including the fact that you are even utilizing our services.
Your complete privacy is very important to us.

Welcome to SetFire

SetFire, LLC (hereinafter referred to as "we", "us", or "our") provides coaching sessions and resources aimed at helping individuals live a more intentional, balanced and fulfilling life.
Our services include one-on-one coaching sessions, online courses, newsletters, and other resources that are available on our website (hereinafter referred to as the "Services").
By using our Services, you (hereinafter referred to as "you", "your", or "the Client") agree to be bound by this Terms of Service Agreement (hereinafter referred to as the "Agreement"), which governs the relationship between you and us, and sets forth the terms and conditions under which we provide our Services to you.
Please read this Agreement carefully before using our Services. If you do not agree with any part of this Agreement, you must not use our Services.

Eligibility and Registration

To use our Services, you must be at least 18 years old and have the legal capacity to enter into a binding contract.
You must register on our website and provide accurate and complete information about yourself, such as your name, email address, phone number, and payment details.
You are responsible for maintaining the security and confidentiality of your account and password, and for any activity that occurs under your account.
You must notify us immediately of any unauthorized access or use of your account or any breach of security.
You must not share your account or password with anyone else or use anyone else's account or password without their permission.
You must not create more than one account, or use our Services for any fraudulent, illegal, or unauthorized purpose.
We reserve the right to suspend or terminate your account and access to our Services at any time, for any reason, without notice or liability.

Payment and Fees

Our Services are not free. You must pay the fees that are applicable to the Services that you choose, as displayed on our website, or communicated to you by us.
All fees are in US dollars and are non-refundable, unless otherwise stated in this Agreement or required by law.
All fees are due in advance, before you can access or use the Services.
You can pay the fees by using any of the payment methods that we accept, such as credit card, debit card, or other online payment platforms.
You are responsible for paying any taxes, charges, or fees that may be imposed by your bank, payment processor, or government in connection with your payment.
We reserve the right to change our fees at any time, with or without notice. Any changes will apply to the Services that you purchase after the date of the change.
If you have any questions, disputes, or issues regarding your payment, please contact us at info@setfire.com.

Services and Delivery

We provide our Services with reasonable care and skill, in accordance with the best practices and standards.
We do not guarantee that our Services will meet your expectations, needs, or requirements, or that they will produce any specific results or outcomes.
We do not provide any medical, psychological, legal, financial, or other professional advice or services. Our Services are for educational and informational purposes only, and are not a substitute for professional guidance or treatment.
You are solely responsible for your own decisions, actions, and results, and for applying the knowledge and skills that you learn from our Services to your own situation.
You must communicate with us in a respectful and courteous manner, and refrain from any abusive, offensive, or inappropriate behavior.
You must provide us with any information or materials that we may reasonably request or require in order to provide our Services to you.
You must respect our intellectual property rights and not copy, reproduce, distribute, modify, or use any of our content, materials, or trademarks without our prior written consent.
We will deliver our Services to you according to the schedule and format that we agree upon with you, or that are specified on our website.
We will use reasonable efforts to meet the delivery deadlines, but we are not liable for any delays or failures that are caused by factors beyond our control, such as technical issues, internet problems, or force majeure events.
We reserve the right to modify, suspend, or discontinue any of our Services at any time, for any reason, without notice or liability.

Cancellation and Termination

Fees paid for programs and sessions are paid up-front and are non-refundable. Any unused services will be transferred to the SetFire Goodwill Fund for use by those who cannot afford our Services.
We can terminate this Agreement and your access to our Services at any time, for any reason, without notice or liability.
If we terminate this Agreement, you will not receive any refund or credit for the fees that you have already paid, unless otherwise stated in this Agreement or required by law.
If we terminate this Agreement, you will lose access to the Services that you have purchased, and any unused Services will be forfeited.
If this Agreement is terminated, the following sections will survive: Payment and Fees, Services and Delivery, Cancellation and Termination, SetFire Goodwill Fund, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, and General Provisions.

SetFire Goodwill Fund

We are committed to giving back to the community and helping those who cannot afford our Services.
We have established the SetFire Goodwill Fund, to cover full or partial payment for Services for those who cannot afford them.
We donate a portion of our revenue to the SetFire Goodwill Fund, and we also accept voluntary contributions from our Clients and the community.
If you have any unused Services that you have paid for, you can choose to transfer them to the SetFire Goodwill Fund, instead of forfeiting them.
If you transfer your unused Services to the SetFire Goodwill Fund, you will receive a receipt and a thank-you note from us, and you will also be eligible for a tax deduction, subject to the applicable laws and regulations.
If you transfer your unused Services to the SetFire Goodwill Fund, you will not receive any refund or credit for the fees that you have already paid, unless otherwise stated in this Agreement or required by law.
If you want to transfer your unused Services to the SetFire Goodwill Fund, please contact us at info@setfire.com or by following the instructions on our website.
If you want to learn more about the SetFire Goodwill Fund, or if you want to make a direct donation, please visit our website, or contact us at info@setfire.com.

Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ACCURACY.
WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT WARRANT THAT OUR SERVICES WILL MEET YOUR EXPECTATIONS, NEEDS, OR REQUIREMENTS, OR THAT THEY WILL PRODUCE ANY SPECIFIC RESULTS OR OUTCOMES.
WE DO NOT WARRANT THAT THE INFORMATION, CONTENT, OR MATERIALS THAT WE PROVIDE THROUGH OUR SERVICES ARE COMPLETE, CORRECT, RELIABLE, OR CURRENT.
YOU ACKNOWLEDGE AND AGREE THAT YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK AND DISCRETION, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM YOUR USE OF OUR SERVICES.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES, PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS, DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE AMOUNT OF FEES THAT YOU HAVE PAID TO US FOR THE SERVICES THAT GAVE RISE TO THE LIABILITY, OR ONE HUNDRED US DOLLARS ($100), WHICHEVER IS GREATER.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR LIABILITIES, SO SOME OF THE ABOVE EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH CASES, OUR LIABILITY WILL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY THE APPLICABLE LAW.

Indemnification

You agree to indemnify, defend, and hold harmless us and our affiliates, partners, officers, directors, employees, contractors, agents, and licensors from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in connection with your breach of this Agreement, your violation of any law or regulation, or your infringement or misappropriation of any third-party rights.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the laws of the state of North Carolina, without regard to its conflict of laws principles.
You agree to submit to the exclusive jurisdiction and venue of the state and federal courts located in Mecklenburg, North Carolina, for any dispute arising out of or relating to this Agreement or your use of our Services.
You waive any objection to the jurisdiction and venue of such courts, and any claim that such courts are inconvenient or improper forums.

General Provisions

This Agreement constitutes the entire agreement between you and us regarding the subject matter hereof, and supersedes any prior or contemporaneous agreements, understandings, or communications, whether written or oral, between you and us.
This Agreement may not be modified or amended by you, except by a written instrument signed by both you and us.
We may modify or amend this Agreement at any time, by posting the updated version on our website or by notifying you by email or other means. Your continued use of our Services after such modification or amendment shall constitute your acceptance of the revised Agreement.
If any provision of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be severed from this Agreement and the remaining provisions shall remain in full force and effect.
Our failure or delay to exercise or enforce any right or remedy under this Agreement shall not constitute a waiver of such right or remedy, or of any other right or remedy that we may have under this Agreement or under the law.
You may not assign or transfer this Agreement or any of your rights or obligations hereunder, without our prior written consent. We may assign or transfer this Agreement or any of our rights or obligations hereunder, without your consent, to any of our affiliates, successors, or assigns.
This Agreement shall be binding upon and inure to the benefit of the parties and their respective heirs, legal representatives, successors, and assigns.
This Agreement does not create any partnership, joint venture, agency, employment, or fiduciary relationship between you and us, or any rights or benefits for any third parties, except as expressly provided herein.
Any notice or communication required or permitted under this Agreement shall be in writing and shall be delivered by email, or by registered or certified mail, postage prepaid, to the address that each party has provided to the other party.
Any notice or communication shall be deemed to have been given and received on the date of delivery, if delivered by email, or on the date of receipt or refusal, if delivered by mail.
The headings and captions in this Agreement are for convenience and reference only, and shall not affect the meaning or interpretation of this Agreement.

Last Updated: November 12, 2023

1. Introduction

SetFire, LLC ("SetFire," "we," "us," or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.setfire.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Collection of Your Information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

a. Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as online chat and message boards.

b. Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

- Create and manage your account.

- Email you regarding your account or orders.

- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

- Increase the efficiency and operation of the Site.

- Monitor and analyze usage and trends to improve your experience with the Site.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

a. By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

b. Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Options Regarding Your Information

You may at any time review or change the information in your account or terminate your account by:

- Logging into your account settings and updating your account.

- Contacting us using the contact information provided.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

SetFire, LLC

info@setfire.com

In addition to the information collected through our website as outlined in our Privacy Policy, SetFire, LLC ("SetFire," "we," "us," or "our") also recognizes the importance of protecting the privacy of personal information collected through means other than our website, specifically during one-on-one coaching sessions.

1. Collection of Personal Information

In the course of providing personal coaching services, we may collect personal information that you voluntarily provide. This may include, but is not limited to, personal goals, health information, professional information, personal challenges, and other sensitive information shared during coaching sessions.

2. Use of Personal Information

The personal information collected during one-on-one coaching sessions will be used solely for the purpose of providing personalized coaching services. We will not use this information for marketing purposes or share it with third parties without your explicit consent, except as required by law.

3. Confidentiality of Coaching Sessions

We are committed to maintaining the confidentiality of all information shared during coaching sessions. Our coaches are bound by confidentiality agreements and ethical standards to ensure that your personal information is protected and respected.

4. Security of Information

We take reasonable steps to ensure the security of personal information collected during coaching sessions. This includes secure storage of physical and electronic records and implementing confidentiality agreements with staff and contractors.

5. Your Rights

You have the right to access and control your personal information. This includes the right to request access to the personal information we hold about you, request that inaccurate information be corrected, or ask for your information to be deleted from our records.

6. Contact and Complaints

If you have any questions, concerns, or complaints about the handling of your personal information collected during one-on-one coaching sessions, please contact us at:

SetFire, LLC

Info@setfire.com

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy.

Tems of Service

Web Privacy

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